Complaints Procedure

Rochdale and District Mind recognises that there will be occasions when a service user, volunteer, member of staff or other interested party may wish to make a complaint about an individual or service within the organisation.

We are committed to addressing complaints promptly and effectively, ensuring that every concern is handled with care and professionalism. Our goal is to provide swift resolutions while maintaining open and transparent communication throughout the process.

View our Comments, Complaints and Compliments Guide for more about how to make a complaint.

You can also give feedback to Healthwatch Rochdale at 2 The Esplanade, Rochdale OL16 1AE or call 01706 249 575